Frequently Asked Questions

Everything you need to know about shopping with Levi's South Africa.

What are your shipping costs and delivery times within South Africa?

We offer free standard shipping on all orders over R1000. For orders below this amount, a flat rate of R75 applies. Delivery typically takes 3-5 business days for major centers like Johannesburg and Cape Town, and up to 7 business days for regional areas.

How do I return an item if it doesn't fit?

We offer a 30-day return policy. Items must be in their original condition, unworn, and with all tags attached. You can log a return through our online portal, and we will arrange for a courier to collect the package from your address.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa and Mastercard), as well as Instant EFT via PayFast, Mobicred for installments, and Zapper for quick mobile payments.

How do I find my perfect fit in Levi's jeans?

Each product page features a detailed 'Size Guide' button. We recommend measuring your waist and inseam and comparing them to our chart. Please note that different styles, such as the 501 Original versus the 721 High Rise Skinny, have different fits and stretch levels.

Can I track my order after it has been placed?

Yes. Once your order has been dispatched from our warehouse, you will receive an email and SMS containing a tracking number and a link to our courier partner's tracking page.

Are the products sold online the same as those in Levi's retail stores?

Yes, our online store carries the same authentic Levi Strauss & Co. apparel found in our physical retail locations, along with occasional online-exclusive collections.